Automobile quality becomes a major obstacle to the development of auto market New vehicle complaints are high

In the first half of 2010, China’s auto sales reached 7.18 million units, and continued to rank first in the world after becoming the world's largest auto producer and consumer market for the first time in 2009.

However, at the same time as the rapid increase in car sales, domestic complaints about vehicle quality and service issues have also shown a trend of high growth. In particular, complaints about new cars have become an important obstacle to the healthy development of the automotive market.

According to statistics from the China Association of Automobile Manufacturers, complaints about new cars within one year of purchase accounted for 80% of the total complaints in the first half of the year, and new car complaints within six months of purchase accounted for more than 60% of the total complaints in the first half of the year.

According to statistics from China Association of Automobile Manufacturers, in the first half of 2010, domestic automobile sales increased by 47.67% year-on-year. According to the complaint analysis report of China's automotive product quality and service quality issued in the first half of 2010 jointly released by the China Quality Association User Committee, Tsinghua Automotive Engineering Institute and other units, the complaints on vehicle quality and service in the first half of 2010 increased by 56% over the same period of last year. %. The increase in the complaints for car quality and service is greater than the increase in car sales.

This trend has already begun to appear from the time of the hot sales of cars in 2009, and has become increasingly fierce. The 2009 China Automotive Product Quality and Service Quality Complaint Analysis Report jointly issued by the China Quality Association User Committee, Tsinghua Automotive Engineering Institute and other institutions showed that the total number of complaints rose by 39.7% in 2009 compared with 2008, including the issue of vehicle quality. Complaints accounted for 45.8%, auto service complaints accounted for 12.3%, and auto complaints accounted for 41.9%. In the complaints on the quality of automotive products, complaints regarding engine issues accounted for 19.5%, steering system complaints accounted for 10.5%, braking systems accounted for 10.7%, body accessories and electrical appliances accounted for 18.5%, gearboxes, clutches, front and rear axles and suspension systems. And air-conditioning systems accounted for 40.8% of the complaints products cover the vast majority of models in the domestic automobile market.

On the other hand, the high growth in automobile quality and service complaints is not a partial problem and it is common in all provinces and cities across the country. Guangdong, Guizhou, Zhejiang, Shandong and other provinces and cities, the complaints on the quality of cars and services are among the top in all product complaints, and have shown a rapid upward trend compared with the same period.

According to statistics from the China Association of Automobile Manufacturers, in the first half of 2010, there were nearly 7,000 complaints concerning vehicle quality and service, an increase of 56% from the same period last year. Compared with the first quarter of this year, the total number of complaints also increased in the second quarter. Among them, the number of complaints with simultaneous quality problems and service problems increased by 6.5% from the previous quarter, and the number of vehicles with potential safety problems increased by 9% from the previous quarter. More noticeable is that new car complaints within one year of the purchase accounted for 80% of the total complaints in the first half of the year, and new car complaints within six months of purchase accounted for more than 60% of the total complaints in the first half of the year.

According to the China Quality Association's first quarter of 2010, China Automotive Product Quality and Service Quality Complaint Analysis Report shows that the new car quality has always been the focus of complaints from owners, and complaints about automobile products within two years account for more than 90% of the total complaints. According to the analysis of car purchase time, 60.6% of the total complaints were within six months, and 14.4% were between seven and 12 months. According to the 60,000-kilometer warranty period for automotive products, nearly 95% of complaints appear within the warranty mileage. Among them, complaints about automotive products that had problems within 10,000 kilometers accounted for nearly half of the total complaints.

At the same time, according to the statistics of the China Consumers Association, dealers and vendors shirk from each other, leading to complaints, lack of authoritative quality inspection and identification, opaque maintenance and repair prices, and infringement of the right to information in the sales process. It can be seen that while the sales volume has soared, the after-sales service of the automobile has been lagging behind.

According to the July automobile industry operating data released by the China Association of Automobile Manufacturers, in terms of overall production and sales, the automobile production was 1,128,800, a decrease of 7.54% from the previous period and a year-on-year increase of 15.76%; sales were 1,244,000, a decrease of 11.9% from the previous period and a year-on-year increase of 14.42%. The growth rate hit a new low in 14 months.

According to the “China Automotive Industry Climate Index Report” issued by the National Bureau of Statistics’ China Economic Prosperity Monitoring Center in the second quarter, the overall index of China’s auto industry declined by 0.1 points in the second quarter of 2010 from the previous quarter, which ended the three consecutive quarters recovery trend. . China’s auto industry’s entrepreneur confidence index also fell by 2.1 points compared with the previous quarter, and the auto dealer manager’s index fell by 6.2 points compared with the previous quarter, reflecting the dealer’s apparent lack of confidence in the off-season.

Although the slowdown in the growth rate of the auto market is caused by many factors such as the traditional off-season, the quality of automobiles has become a problem that cannot be ignored, and it has also become one of the most important problems plaguing auto consumers. Coupled with the recent large-scale product recalls of Toyota, Honda, and a series of foreign big-name car manufacturers, they have caused consumers to worry about the quality of their products. (CNTV)